ITIL 4 is a comprehensive framework created to ensure that organisations can meet the challenges of the 4th Industrial Revolution. It offers an end-to-end model for digital and IT operations, providing organisations with a rapid and efficient way to deliver the best IT-enabled products and services. In addition to incident and problem management, it helps users avoid costly errors or, when needed, quickly rectify them when they occur.
Who uses ITIL 4? ITIL is used worldwide by large, medium, and small organisations to improve their service values.
ITIL helps organisations in every sector to:
Resolve business issues
Enhance IT capabilities
Develop new capabilities that directly benefit the business
ITIL is an internationally recognised best practice Service Management framework. It enables organisations to turn opportunity and demand into value and align IT services with business requirements.
Who uses ITIL?
ITIL has been adopted by thousands of organisations worldwide, including NASA, Microsoft and HSBC to name a few.
ITIL 4 Qualifications
The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.
ITIL 4 is the latest evolution of the ITIL framework. It prepares IT and digital professionals with the skills needed for managing services in the digital age. The Certification Scheme is made up of 6 certification courses with the first being ITIL 4 Foundation which is mandatory before proceeding with the advanced levels. ITIL certifications benefit individuals who are in need of ITIL framework basics and want to enhance their knowledge of IT service management.
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