ITIL® 4 Foundation
The online ITIL® 4 Foundation course offers comprehensive training for anyone involved in IT-enabled services in a modern digital organization. The course teaches the fundamentals of ITIL 4, the most widely adopted guidance on IT service management in the world.
Online ITIL 4 training
Learn ITIL 4 at your own pace with unlimited access for one year
Fully accredited
Including quizzes, videos, and exercises.
Exam voucher included
Our online course introduces ITIL 4 and provides you with a new way to think about IT Service Management through a Service Value System.
ITIL 4 takes you through a more evolved view of a Service Value System, which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile, and DevOps.
ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification programme.
Course Outline
Prerequisites
Learning Outcomes
The course covers 6 modules which feature lessons covering ITIL terminology, structure, concepts and processes. Includes study guides and quizzes and a memotrainer to help support your learning journey.
Module 1: Key Concepts of Service Management
Module 2: The Guiding Principles of ITIL
Module 3: Service Management and Value
Module 4: ITIL Practices Introduction
Module 5: ITIL Practices Deep Dive
Module 6: Course Recap and Exam Preparation
ITIL 4 Foundation Exam Information:
- Exam duration: 60 minutes
- Exam format: closed book, multiple-choice
- Exam delivery: online, webcam proctored.
- Pass mark: 65% (26/40 questions)
The exam voucher is provided at the start of your course and is valid for 1 year from purchase
You will then receive a separate e-mail with an exam voucher. With this exam voucher, you can log in to the exam institute and take the exam online (on your laptop with a webcam) at your desired time and location.
*The Exam is included within the price of this course