ITIL® 4 Specialist – Create, Deliver & Support
The ITIL® 4 Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.
- Get your ITIL 4 Create, Deliver and Support certificate at your own pace
- one year of access
- Fully accredited
- Includes quizzes, exercises, study guides.
- Tutor support available via email
- Exam voucher
ITIL 4 Create Deliver Support online training course will focus on the integration of different values streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. The course focuses on service performance and will give participants an understanding of service quality and improvement methods. It will also enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services
Course Outline
Prerequisites
Learning Outcomes
The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:
- Service design price and orchestration
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service Desk
- Incident management – detection and resolution
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Course Modules:
- Introduction to ITIL4 Create Deliver Support
- Organisation Concepts for Creating, Delivering and Supporting
- Value Streams to Create, Deliver and Support Services
- Creating, Delivering and Supporting Services
- Using Information and Technology to Create, Deliver and Support Services
- Two Practice Exams
Duration:
One of the many great things about this course is that you are the boss of your deadline. You decide the pace, so you can go as slowly or as speedily as you like.
Multi-Device Capability:
You can follow this course on any device you like, be it your computer, laptop, tablet or smartphone. If you leave a lesson unfinished on your computer, you can continue where you left off on your smartphone.
Exam Information:
The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course, and is administered by an independent examination body.
A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam. The exam is administered by PeopleCert.