Terms and Conditions 

Definitions

1.1  Course Brochure means the current version of the Pink ElephantEMEA training and education brochure, which details the contents of Pink Elephant EMEA courses.

1.2  Course(s) means training and education offered by Pink Elephant EMEA and partners.

1.3  Course Fees means the advertised fees in the Pink Elephant EMEA course brochure.

1.4  Public Courses means a fixed schedule of courses taught by one or more instructors at a location determined by Pink Elephant EMEA.

1.5  Customer means any customer of Pink Elephant EMEA.

1.6  Course Venue means the location at which Pink Elephant EMEA presents its courses.

1.7  Course Documentation means the course handouts issued to each student.

1.8  Student means a person nominated to attend a Pink Elephant EMEA course.

1.9  Pre-Requisites Some courses require specific prerequisites which must be validated prior to course attendance.

2.0 Third-party bookings Pink Elephant advertise courses through third-party resellers and advertisers with additional terms and conditions

Fees

2.1  VAT is payable at the prevailing rate for all courses held in the UK, irrespective of the nationality of the delegate. VAT can be reclaimed locally in any country, which is a member of the EEC.

2.2  Fee Changes Pink Elephant EMEA reserve the right to change course fees at any time. Bookings accepted on any courses before the notification of an increase in course fees will remain unchanged.

2.3  Examination Fees may be subject to change without prior notice. Pink Elephant EMEA reserve the right to pass on to the customer any increase in Examination Fees.

2.4  Credit Card Payment Fees may be applied for some credit cards, current details of these charges can been seen on booking form.

2.5  Discount Policy: Special offers on Course Fees made by Pink Elephant EMEA cannot be used in conjunction with the normal discount policy, where applicable.

2.6  ‘Packaged’ Fees Where a series of courses are offered on a ‘Package’ basis – this means that, a) the package must be booked at a single time, and b) any deviation from the ‘Package’ make the ‘Packaged Fee’ void, and the Fees return to the standard Fees as advertised.

Payment

3.1  On confirmation of booking, a VAT invoice will be sent to Accounts Payable unless otherwise stated.

3.2  IT IS A CONDITION OF BOOKING THAT PAYMENT MUST BE RECEIVED BEFORE ATTENDANCE ON THE COURSE OR SEMINAR. Your place is NOT confirmed until payment is received.

Cancellations & Rescheduling of Courses

4.1 Cancellation charges will be made as follows: No cancellation charges will be incurred if notice of cancellation is received within than 14 working days from the start date of the course. Please note. E-books and Exam Vouchers are not refundable or transferable once activated.